2024 Terms & conditions

We are so excited to welcome you to the Frontier Studios community. Please read the below T’s & C’s.

Enrolment

Please ensure you have filled out and signed your registration paperwork. It’s important that we have the most up to date contact information on file. Make sure you add our email (getupanddance.au@gmail.com & info@frontierstudios.au) to your contact list so we don’t disappear into your spam folder. In case of an emergency, you will be contacted via the mobile phone number you have provided. Upon submitting your information, please make enrolment payment to secure your Childs spot in their chosen class/es.

At Frontier Studios, we view enrollment as a yearly commitment, recognizing that dance and performing arts require time to progress and master. While students may wish to change or add subjects, this will be subject to the Directors' discretion. Chosen subjects are locked in for the entire term and must be paid for in advance. Students will remain in the same class level for a full year, similar to a school structure, ensuring consistent and comprehensive development in their chosen disciplines.

The Directors of Frontier Studios reserve the right to terminate enrolment at their discretion, at any time and for any reason.

Code of conduct

Frontier Studios has a strict no bullying policy. We will not tolerate bullying of any kind.

We are unable to take responsibility for our students before or after their scheduled classes. It is the responsibility of the parent to ensure their child is picked up and dropped off on time. In the case of an emergency or unavoidable delay, please contact the studio immediately to inform us of the situation so we can keep your child calm and safe until they can be collected.

Frontier Studios takes no responsibility for any stolen or misplaced property on the studio premises, and we encourage our families to avoid bringing valuable items into the studio where possible.

The studio is happy to have two email addresses for contact and to send information where there is a co- parenting arrangement in place. We do not manage co-payments. The parent enrolling the student is responsible for the payments. Please ensure all fees are paid when due to avoid the student missing out on classes.

Safety

Please advise Frontier Studios staff if a person other than the legal guardian or parent listed on the enrolment form will be picking up the student from class.

All teachers have Queensland required Blue Cards to work with children and First Aid Certificate. 

Uniform

Frontier studios uniforms can be purchased from reception. Your child may not be allowed to participate in class if they are wearing anything deemed inappropriate or revealing. 

Please see Class Descriptions for detailed uniform requirements.

Communication Policy

At Frontier Studios, effective communication between Directors, teachers, students, and parents is crucial. To maintain professionalism and clear boundaries, parents are not permitted to contact teachers directly outside of business hours or via social media, and under no circumstances are allowed to ask for teachers' phone numbers. We respect our teachers and trainers' privacy. Therefore, all communication requests should be directed through Frontier Studios administration. This ensures that all inquiries and concerns are addressed promptly, and appropriately.

Email is the preferred method of communication. Please write to us, and we will respond as soon as possible. Note that during the first and last week of term, we experience a high volume of emails and prioritize responses accordingly. For urgent matters, please call us at 0424 868 161. All inquiries are handled during office hours and will not be addressed outside of office hours. Our reception team strives to get back to you promptly.

Payment Policy

At Frontier Studios, invoices will be sent out prior to the commencement of each term. All term fees are due by the first Saturday of the term. Students will not be allowed to attend lessons if fees are overdue. Payments can be made via online bank transfer, in-studio, via Square card payment (1.6% surcharge on card), or cash. Timely payment ensures uninterrupted participation and supports the smooth operation of our programs. Term fees and Costume fees must be paid in full prior to taking costumes home.

Refund Policy

At Frontier Studios, we have a strict no refunds or credits policy. Any exceptions are at the sole discretion of the Frontier Studios Directors. This policy ensures consistency and fairness for all students and helps us maintain the quality of our programs.

Please note that once term fees are paid, they are non-refundable. We encourage you to carefully select your classes, as we are unable to offer refunds if you change your mind mid-term. Thank you for your understanding and cooperation.

Class Cancellations

While rare, class cancellations may occur due to unforeseen circumstances such as weather emergencies or other unavoidable events. Frontier Studios reserves the right to cancel classes if necessary for the safety and well-being of our students and staff. In the event of a class cancellation, every effort will be made to notify affected students promptly.

Please note that class cancellations do not entitle students to refunds or credits unless otherwise specified by Frontier Studios administration. We appreciate your understanding and cooperation in these situations as we prioritize the safety and best interests of our dance and performing arts community.

Make-up Classes Policy

At Frontier Studios, we prioritize the consistent progress and learning experience of our students. In the event of sickness or injury, all students are entitled to receive two make-up lessons per term. To request a make-up lesson beyond the allocated two, students must provide a valid medical certificate.

Make-up lessons can be requested through our website or by contacting Frontier Studios administration directly. Please note that make-up lessons are subject to availability and must be scheduled in advance. We appreciate your cooperation in following these procedures to ensure smooth scheduling and attendance for all students.

Class Levels

At Frontier Studios, class levels are determined by the student's age as of January 1st. The Directors will use their discretion to assign students to the appropriate age group and skill level, ensuring that each student is placed in a class that best suits their abilities and development needs. Students are expected to remain in the same class for the entire year.

Photo and Video Release & Consent

Upon enrollment at Frontier Studios, parents or guardians must indicate whether their child is allowed to appear on social media and in advertising. Consent must be explicitly given. If you change your mind, you must notify us in writing via email to administration. For students’ safety, Students under 16 years old will not have their names published online.

Please note that photos and videos are not permitted to be taken during class times. Additionally, you must obtain consent from Frontier Studios teachers or staff members if you wish to post a photo or video of them online.

COVID POLICY

In the event that you are showing any COVID-19 symptoms you are required to follow the government rules to keep yourself, our staff, and dance community safe. 

If you have needed to have a COVID-19 test and isolate or your child or family member have tested positive to COVID-19 you must send your negative result to Frontier Studios staff to show that you can safely return to dance.

Studio Etiquette

Students are not permitted to be in studio rooms without a teacher present. Parents may not enter studio rooms without the teacher's consent. For the safety of all students, unauthorised individuals are not allowed on site or to enter any room at will. Additionally, students are not allowed to play with any acrobatics equipment, props, or touch any other equipment without the teacher’s knowledge.

Property Damage Policy

At Frontier Studios, we strive to provide a safe and welcoming environment for all students, staff, and visitors. We expect everyone to respect and care for our facilities and equipment. In the event of any property damage caused by a student or visitor, the responsible party will be held accountable for the repair or replacement costs.

We encourage open communication regarding any accidental damages that may occur. Please report any incidents of property damage to Frontier Studios administration immediately. We appreciate your cooperation in maintaining the integrity and quality of our studio spaces.

Termination of Enrolment Policy

If you wish to terminate your enrollment at Frontier Studios, please submit your request in writing. This can be done by emailing our administration team. We require written notice to process and confirm the termination of enrollment. Please note that termination requests will be effective as of the date of receipt of the written notice.

Upon termination of enrollment, any outstanding fees or obligations must be settled according to our Payment Policy. We appreciate your cooperation and understanding in adhering to these procedures for a smooth transition.

The directors of Frontier Studios reserve the right to terminate enrollment at their discretion, at any time and for any reason without prior warning.

FIRST AID CONSENT

I Parent/Guardian of enrolled student; Give my permission to the staff of Frontier Studios to administer first aid/CPR to my son/daughter in the event of an emergency. I also consent to have a physician and/ or emergency medical service provide treatment as required, in the judgment of the attending physician.

I understand that I am responsible for my child’s medical insurance coverage including non-covered services. I hereby release Frontier Studios owner’s and staff members from any legal or medical responsibilities.

In case of an emergency appropriate action will take place and Parent/ Guardian will be notified via the nominated phone contact immediately. For less urgent situations, minor injuries, or stress the parent/ Guardian will be notified by email.

Liability Waiver

At Frontier Studios, the safety and well-being of our students are our top priorities. However, dance and performing arts activities carry inherent risks. By enrolling your child, you acknowledge and accept these risks and agree to release Frontier Studios, its owners, directors, staff, and instructors from any liability for injuries or accidents that may occur on the premises or during studio-related activities. This waiver extends to any claims, demands, or actions arising from the participation in our programs. Your acceptance of this waiver is required for enrollment and participation in our classes.

By completing the enrolment process you are agreeing to the above.